Terms and Conditions

Introduction and License

These Terms and Conditions govern the use of the Nova Scotia online casino, operated under the License regulated by the Nova Scotia Gaming Corporation (NSGC). By accessing or using our services, you agree to comply with these Terms and Conditions. Nova Scotia provides a range of online gambling services, including real-money gambling, casino games, and promotions. These services are made available to users in jurisdictions where such activities are permitted.

Eligibility

To participate in the gaming services offered by Nova Scotia, users must be at least 18 years of age. Users from jurisdictions where online gambling is prohibited or restricted, including but not limited to the United States, are not permitted to create an account or engage in any gaming activities.

Account Rules

• Each user is permitted to create only one account on the Nova Scotia platform.
• Users must complete mandatory Know Your Customer (KYC) verification to ensure compliance with legal obligations.
• Users are responsible for maintaining the confidentiality of their account credentials and for all activities that occur under their account.
• Any misuse of accounts, including sharing login information or creating multiple accounts, may result in account suspension or termination.

Deposits and Withdrawals

• Nova Scotia accepts various payment methods for deposits and withdrawals, subject to availability in your jurisdiction.
• All transactions are processed in accordance with applicable laws, including Anti-Money Laundering (AML) regulations.
• Users must complete verification requirements before withdrawals can be processed, which may include providing identification documents.
• Withdrawal requests are generally processed within a reasonable timeframe, typically within 3 to 5 business days, depending on the chosen payment method.

Prohibited Activities

• Cheating, including collusion or the use of unauthorized software, is strictly prohibited.
• Fraudulent activities, such as the use of stolen payment methods, will not be tolerated.
• Bonus abuse, including manipulation of promotional offers, is subject to account restrictions.
• The use of bots or any automated systems to play games is prohibited.
• Exploiting system errors or any unauthorized manipulation of gameplay will lead to immediate account suspension and potential legal action.

Limitation of Liability and Termination

Nova Scotia reserves the right to suspend, restrict, or permanently close accounts if violations of these Terms and Conditions occur, or if there are concerns regarding compliance with regulatory requirements or suspicious activities. In such cases, users may forfeit any remaining balance in their account.

Bonus Terms and General Promotional Conditions

• Bonuses and promotions are subject to specific terms and conditions, which will be communicated at the time of the offer.
• Users must meet wagering requirements and other conditions to qualify for bonus payouts.
• Nova Scotia reserves the right to modify or withdraw promotional offers at any time without prior notice.

Fair Play and Game Integrity Rules

• Nova Scotia is committed to ensuring fair play across all gaming offerings.
• The integrity of games is maintained through regular audits and compliance with industry standards.
• Users are encouraged to report any suspicious activities or concerns about game integrity to the support team.

Fraud Prevention and Security Monitoring

• Nova Scotia employs advanced security measures to protect user data and prevent fraudulent activities.
• Continuous monitoring of transactions is conducted to identify and address any suspicious behavior promptly.
• Users are encouraged to use secure passwords and enable two-factor authentication where available.

Dispute Resolution and Complaint Handling Process

• In the event of a dispute, users should first contact the support team to resolve the issue amicably.
• If a resolution cannot be reached, users may follow formal complaints procedures as outlined on the Nova Scotia website.
• All complaints will be reviewed in accordance with internal policies, and users will receive a response within a reasonable timeframe.

Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of the Province of Nova Scotia and applicable Canadian legislation. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in Nova Scotia.

Responsible Gambling Measures and User Protection Tools

• Nova Scotia promotes responsible gambling and encourages users to gamble within their means.
• Users are provided with tools to set deposit limits, loss limits, and self-exclusion options.
• Support resources for users experiencing gambling-related issues are available through the platform and external organizations.

By continuing to use the services provided by Nova Scotia, you acknowledge that you have read, understood, and agree to these Terms and Conditions.